What is COMtecnica Conference

ABOUT COMTECNICA CONFERENCE 19 – MAY, 7-8
COMtecnica Conference 19 is the two-day event taking place for the 4th time in a row, this year in Rimini – Italy, organized by COMtecnica SRL for COM&TEC (Associazione Italiana per la Comunicazione Tecnica) in cooperation with tekom Europe.

Savoia Hotel, Rimini

See on the map
University patronage

What to expect

Processes and Technologies in TC and Intelligent Information
At COMtecnica Conference 19, national and international expert speakers presented current and future methods, tools and procedures to show how companies can face the challenges they have to deal with in the time of Industry 4.0 and the Internet of Things (IoT).

The main conference topic was “Processes and Technologies in TC and Intelligent Information” with a particular focus on the latest trends and the fast-evolving and pressing needs.

More specifically:

  • Education and Training
  • Legal Requirements and Standards
  • Innovative Product Communication
  • User Experience
  • Augmented and Virtual Reality
  • Mobile Documentation
  • TC for global demand
  • Opportunities for employability in the TC sector

Why participate

COMtecnica Conference is the two-day event designed and conceived to respond to various requirements and needs in the field of Communication and Technical Documentation, considered one of the most important processes of any production enterprise today.

COMtecnica Conference is the opportunity for professionals, technical communicators, experts in the different fields and companies to be informed, trained and updated on the latest trends, methods, tools and solutions in TC.

COMtecnica Conference is ideal to share best practices and to expand your network.

Reference target

The conference is targeted at professionals in the field of technical communication and documentation, participants from a large spectrum of professional backgrounds ranging from technical writers, information designers, technical communication managers to content architects, professors, representatives of other associations, LSPs, graphics and many more to improve and share their knowledge on the latest trends about industries and businesses.

The Program

WELCOME COFFEE AND REGISTRATIONS
WELCOME COFFEE AND REGISTRATIONS

OPENING WORKS AND INTRODUCTION
OPENING WORKS AND INTRODUCTION

09:30 - 09:45


 KEYNOTE SPEECH: INNOVATION@AMAZON
KEYNOTE SPEECH: INNOVATION@AMAZON

09:45 - 10:15


IS CONTENT DELIVERY POSSIBLE WITHOUT BREACHING NEW DATA-PRIVACY REGULATIONS?
IS CONTENT DELIVERY POSSIBLE WITHOUT BREACHING NEW DATA-PRIVACY REGULATIONS?

10:20 - 10:50

New privacy regulations (EU’s GDPR, US’s Privacy Shield, and others) are introducing a regime of strict consumer protections. Companies will have to comply with: requiring opt-in to data gathering, rather than opt-out, enhanced protection measures, data protection officers, transparency about data, breaches and many others.
We will review the constraints imposed by these regulations, what they mean in terms of content delivery platforms, and how enterprises can meet them and compete successfully in lucrative growing markets.


WHAT’S NEW? THE IEC/IEEE 82079-1 REVISED – WHAT YOU SHOULD KNOW ABOUT THE UPCOMING NEW VERSION?
WHAT’S NEW? THE IEC/IEEE 82079-1 REVISED – WHAT YOU SHOULD KNOW ABOUT THE UPCOMING NEW VERSION?

10:55 - 11:15


 COFFEE BREAK
COFFEE BREAK

11:15 - 11:30


READABILITY ASSESSMENT IN TECHNICAL DOCUMENTATION: THE COM&TEC-CORRIGE! PROJECT
READABILITY ASSESSMENT IN TECHNICAL DOCUMENTATION: THE COM&TEC-CORRIGE! PROJECT

11:30 - 11:50

According to the “Machinery Directive” and technical standards, technical documentation must be readable and terminologically accurate.


WHAT THE HECK IS INDUSTRY 4.0, AND WHY IS IT RELEVANT FOR TECHNICAL WRITERS?
WHAT THE HECK IS INDUSTRY 4.0, AND WHY IS IT RELEVANT FOR TECHNICAL WRITERS?

11:55 - 12:15

These days, the term Industrie 4.0 is on everyone’s lips. According to the most recent developments, making use of the term only seems natural – but it has to be distinguished what really belongs to Industrie 4.0 and what does not.


INDUSTRIAL IOT E MANUFACTURING INTELLIGENCE
INDUSTRIAL IOT E MANUFACTURING INTELLIGENCE

12:20 - 12:50

Manufacturing companies around the world have started their journey towards the concept of digital factory, slowly but consistently. They see a value in the IoT and in the extended concept of Industry 4.0 to improve production processes. However, they struggle to define a roadmap and build a model that integrates a growth of processes, organization and systems towards the factory of the future. Capgemini has accompanied a well-known company in the Oil&Gas sector in the holistic transformation towards a digital model by creating a connected factory and defining boundary new skills and interfunctional teams, capable of managing the complexity and challenges of the future. This successful case shows the capacity of a long-term vision and the investment in people as well as the company new digital technologies.


COM&TEC TIME
COM&TEC TIME

12:50 - 13:15


LUNCH BREAK
LUNCH BREAK

13:15 - 14:00


SPONSORS’ TIME
SPONSORS’ TIME

14:00 - 14:30


INTELLIGENT INFORMATION FOR FIELD ASSISTANCE
INTELLIGENT INFORMATION FOR FIELD ASSISTANCE

Is the device broken? Does it need to be replaced or can the problem be solved on field? These are questions that your customer service and your customers have to face sooner or later.
As technical writers we provide a lot of information. But how can we provide quick, accurate and more appropriate answers to real challenges? For example, to ensure that users quickly find the right answer in self-service assistance, perhaps through an interactive fault tree that assists them in the decision-making process on how to handle a support case. In this way, some manufacturers have obtained, for the first time, orders for spare parts that are all correct with considerable benefits in terms of time and cost savings for both the manufacturer/retailer and the user as well.
Within Industry 4.0 machine data can be used to provide operators and technicians with real advice on the actions to be taken in a given context. Service technicians are more efficient if intelligent maintenance tables show the operations to be performed only.
This intervention shows how SCHEMA customers excel in this type of service.


 THE DISTRIBUTION OF THE TECHNICAL DOCUMENTATION BEYOND THE CONTENT MANAGEMENT
THE DISTRIBUTION OF THE TECHNICAL DOCUMENTATION BEYOND THE CONTENT MANAGEMENT

14:55 - 15:15

For some years we have been talking about CMS as content managers for the publication of multiple types of documents.


DEVELOPING DOCUMENTATION IN EARLY DESIGN
DEVELOPING DOCUMENTATION IN EARLY DESIGN

15:20 - 15:40

Product Communication. How an ABB company develops cad based Technical Documentation during product development. Challenges, solutions and possible implementations.


COFFEE BREAK
COFFEE BREAK

15:45 - 16:00


REMOVE THE AMBIGUITY OF THE COMPANY TECHNICAL DATA: HOW EKR ORCHESTRA® RETURNS VALUE AND OPPORTUNITIES TO PRODUCT INFORMATION
REMOVE THE AMBIGUITY OF THE COMPANY TECHNICAL DATA: HOW EKR ORCHESTRA® RETURNS VALUE AND OPPORTUNITIES TO PRODUCT INFORMATION

16:00 - 16:20

Orchestra® is the EKR method to manage product information, technical data, procedures, errors, etc. correctly by avoiding ambiguity of interpretation, confusion and redundancy


HOW TERMINOLOGY MANAGEMENT KEEPS WORLD CLASS ORGANIZATIONS SPEAKING WITH A CONSISTENT VOICE
HOW TERMINOLOGY MANAGEMENT KEEPS WORLD CLASS ORGANIZATIONS SPEAKING WITH A CONSISTENT VOICE

16:25 - 16:45


COM&TEC TIME, DISCUSSION AND CONCLUSIONS
COM&TEC TIME, DISCUSSION AND CONCLUSIONS

16:50 - 17:15

COM&TEC Time, Discussion and Conclusions


SPONSORS’ TIME
SPONSORS’ TIME

17:15 - 18:00


NETWORKING DINNER
NETWORKING DINNER

20:00


WELCOME COFFEE AND REGISTRATIONS
WELCOME COFFEE AND REGISTRATIONS

8:30 - 9:00


WS “1A”: FACE OF INTELLIGENT CONTENT
WS “1A”: FACE OF INTELLIGENT CONTENT

09:00 - 10:45


COFFEE BREAK
COFFEE BREAK

10:45 - 11:00


WS “2A”: TERMINOLOGY FOR ALL – CENTRALISATION AND COLLABORATION TO DRIVE QUALITY IMPROVEMENTS
WS “2A”: TERMINOLOGY FOR ALL – CENTRALISATION AND COLLABORATION TO DRIVE QUALITY IMPROVEMENTS

11:00 - 12:45


LUNCH BREAK
LUNCH BREAK

13:00 - 14:00


WS “3A”: DATA-DRIVEN CONTENT: APPLYING DATA TO MAKE BUSINESS DECISIONS
WS “3A”: DATA-DRIVEN CONTENT: APPLYING DATA TO MAKE BUSINESS DECISIONS

14:00 - 15:45

Con cicli di rilascio rapidi e sviluppo agile, abbiamo bisogno di soluzioni innovative che consentano ai responsabili dei contenuti di prendere decisioni che garantiscano l’utilizzo delle risorse in maniera oculata.


COFFEE BREAK
COFFEE BREAK

15:45 - 16:00


WS “4A”: HOW TO MAKE THE INTRODUCTION OF MACHINE LEARNING AND IOT EASY
WS “4A”: HOW TO MAKE THE INTRODUCTION OF MACHINE LEARNING AND IOT EASY

16:00 - 17:45

Currently Machine Learning and IoT are two hot topics. The AWS Platform simplifies the introduction of these two technologies in any company in any field of activity.


The program may be subject to small changes.
The presentations are in Italian and English.
Simultaneous translation service is available.